Pain Point Addressed
Many organizations lack the in-house expertise to create a Grievance Redress Mechanism (GRM) that is truly effective, accessible, and trusted by local communities, posing a significant operational and reputational risk.
Competitive Advantage
Focus on co-design, facilitating a participatory process where the GRM is built with the community, incorporating traditional dispute resolution methods. This approach builds the local ownership and trust critical for the mechanism’s legitimacy and success.
Revenue & Investment Model
A hybrid model with diverse revenue streams: high-value, project-based consulting fees for co-design and implementation, and recurring revenue from a SaaS platform to manage, track, and analyze grievances.
AI Technology Leverage
An AI-powered chatbot serves as an initial point of contact in multiple local languages for grievance submission. AI can then automatically categorize, triage, and route complaints, and analyze aggregate data to identify systemic issues and trends.
Interested in this Solution?
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